FAQ's

💡 What is Mimiko’s solid brush cleaner?
It’s a luxury, refillable solid cleanser designed to deep-clean, condition, and preserve your makeup brushes — without the mess or waste of traditional soaps or liquids. Made with nourishing, plant-based ingredients and infused with a signature scent, it transforms brush cleaning into a ritual you’ll actually enjoy.

How to Use & Refill Your Mimiko Solid Brush Cleaner
Brush care, elevated.
Cleaning your brushes doesn’t have to be a chore — it can be a ritual. Our solid cleanser is designed to make the process effortless, effective, and luxurious. Here's how to get the most out of every clean.

🖌 How to Use
Wet your brush bristles with lukewarm water. Avoid soaking the handle or ferrule.

Swirl the brush gently into the solid cleanser to create a rich, creamy lather.

Massage the bristles using your hand or a cleaning mat to lift away makeup and residue.

Rinse thoroughly under running water until the water runs clear.

Gently squeeze and dust the bristles with a towel. If the brush still feels heavy or cloudy, give it another rinse — any residue is likely leftover makeup.

Reshape and lay flat to dry. Our unique formula leaves a light, water-resistant finish that helps bristles dry faster and retain their shape — no sogginess, no downtime.

For heavily soiled brushes or dense foundation tools, repeat the process as needed.

♻ Care & Refills
Your Mimiko tin comes with a lid to keep your cleanser clean and sanitary between uses. After each cleaning session, we recommend:

Rinsing any leftover makeup suds from the surface of the cleanser or tin
Allowing the cleanser to air dry before replacing the lid
Keeping your tin stored in a cool, dry place whenever possible
This simple care routine helps prevent product buildup and keeps your cleanser fresh — especially in humid climates.

🧂 A Note on Natural Crystal Formation
Because our cleanser is made with natural ingredients and no synthetic stabilisers, small salt crystals may occasionally appear on the surface between uses — especially in warmer or humid conditions. This is completely normal, safe, and does not affect the performance of your product. Each batch may react slightly differently depending on storage and climate.

📏 Available in Two Sizes:
100g – Ideal for personal use and everyday makeup lovers

200g – Our professional-size tin, perfect for working artists or frequent brush cleaning
Both sizes are available in full tins or as refills only, making it easy to restock sustainably.

Simple. Sustainable. Sensory.
Because cleaning your brushes should feel just as beautiful as using them.🌿 Is it vegan and cruelty-free?
Yes — our formula is 100% vegan and cruelty-free. We never test on animals and our ingredients are ethically sourced.

✈ Do you ship internationally?
Currently, we ship Australia-wide. International shipping will be available soon — sign up to our newsletter to be the first to know when it launches.

📦 How long does shipping take?
Orders are processed within 1–3 business days. Standard shipping takes 3–7 business days depending on your location. Express options are available at checkout.

🔄 Can I return or exchange a product?
Due to the hygienic nature of our cleanser, we do not accept returns on opened or used items. If your item arrives damaged or defective, please contact us within 7 days of delivery and we’ll happily replace or refund it.